About
ShowerMan's Famous 15-Year Warranty
We at ShowerMan are all about Customer Service. The customers are what makes this company, and Customer Service is our Warranty!
Why 15 Years?
15 years was chosen to give you the confidence we'll be with you and that we proudly stand behind our product and top-quality installation. We are all about the customer and any products ShowerMan recommends are the best available because we only work with the best.
We at ShowerMan are so confident in our product and installation that we can guarantee our Frameless Glass Enclosures for 15 years. Because our Warranty lasts so long and covers so many different aspects of your Frameless Shower Enclosure, we have made the Warranty available online so you, the customer, know exactly what is covered.
What We Cover
Frameless Shower Enclosures are warrantied for a period of 15 years. Tempered glass is covered for breakage.
Because shower doors hang off fixed panels, some customers may experience a small amount of flex in their glass. This is a natural occurrence in totally frameless enclosures because there is no frame, which is why we use such thick glass. Did you ever notice on an ice rink the glass surrounding the rink shakes when bumped or hit by hockey players? Having a slight flex is normal and also a good thing. If your glass didn't move or have slight flex, there would be excessive stress on the glass at all times.
For the first year after installation, there are no charges for service calls in regard to vinyl and plastic or minor adjustments. After one year, a $225 service charge will go into effect on replacement of any parts and service calls. Of course, all parts are at no charge.
Hardware
Hardware is covered for the finish and performance. However, brass finish hardware is not covered under warranty as minerals in the water of different townships will cause discoloration to brass finish hardware. Harsh and abrasive cleaners may not be used on the hardware and will void the warranty.
Please read our Maintenance Page to understand how to properly maintain your Frameless Glass Enclosure and stay within the parameters of the warranty.
Maintenance
Caulking and silicones used to seal glass to tile are warrantied for the purpose of creating a seal. Although easy to maintain, our Frameless Glass Enclosures are not maintenance-free. Mold is a maintenance issue and not a Frameless Shower Door issue. Frameless Shower Enclosures have less of a chance of developing mold, but mold and bacteria are a maintenance issue on the part of the homeowner and are not covered under the warranty. Harsh and abrasive cleaners, as well as anything with grit, can scratch the glass.
Please read our Maintenance Page to understand how to properly maintain your Frameless Glass Enclosure and stay within the parameters of the warranty.
Tile
During or after the installation of your Frameless Shower Enclosure, very rarely a breaking of tile has happened. This is almost always due to faulty installation of the tiles, when the tile installer left a hollow behind the tiles. If this is the case, we recommend you call your tile installer. ShowerMan will remove the glass enclosure from the wall for a service charge to the customer to make it easier for the tile installer to complete his repair.
Unfortunately, some contractors don’t install tiles properly. In these instances, water can get through the grout resulting in tile coming loose or completely falling off. If the customer decides to have ShowerMan’s glass enclosure removed because of tile malfunctioning or improper installation of tiles, there will be a charge for ShowerMan to come and remove the glass enclosure, which will be determined at the time of the work order.
Glass tiles are not the preferred tile in the shower area because tiles must be drilled to support the Frameless Shower Enclosure. Glass tiles can crack or chip during the installation, but also during and after regular use of opening and closing the shower door. Because glass tiles are fragile, there is the potential for breakage even after initial drilling was successful. Again, ShowerMan will remove the glass shower enclosure for a service charge to the customer so that new tiles can be installed.
During Installation
Upon removal of old shower doors, tile or marble may be revealed to have stained under the tracks of the original shower doors. ShowerMan is not responsible for tiles or marble stained by previous shower doors.
Also, occasionally tiles may become loose or cracked during the removal of old shower doors — such issues must be fixed by other professionals.
Leakage and Seepage
Because Frameless Shower Enclosures have no frame, at times there may be some slight seepage. If there is significant seepage, it is often due to improper installation of the curb or sill (the step into the shower) by the tile or granite installer. If the curb or sill is pitched in the wrong direction — in other words, pitched towards outside the shower and not towards the inside of the shower — the water will run onto the floor.
During the design process, one of our professional designers will use a level on your curb or sill. If the designer finds that it is sloped or pitched in the wrong direction, the designer will notify you at that time. ShowerMan is not responsible for the improper installation of the curb or sill, or for the leakage that may be a result from improper installation.
The use of handheld body sprays or showerheads sprayed directly onto the glass shower enclosure may lead to some seepage because the seals and crevices were not meant for such direct, high pressures.
Customer Responsibilities
The customer is responsible to register their warranty by clicking on the button below. Even still, the customer must retain the proof of purchase.
If the customer has purchased Guardian’s ShowerGuard Protective Coating, the warranty is provided directly from Guardian and not ShowerMan.
